Crest Forwarder, Inc.
Effective Date: January 01, 2025
Crest Forwarder, Inc. (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other relevant issuances of the National Privacy Commission.
This Privacy Notice explains how we collect, use, store, disclose, and protect the personal data you provide to us.
We collect and process the following personal data, as necessary for our services:
• Full Name
• Contact Information (e.g., phone number, email address, mailing address)
• Government-issued IDs (as required for customs or regulatory purposes)
• Business/Company Information
• Billing and payment details
• Shipping and transaction records
• Personal Identification and Contact Details
• Educational and Employment Background
• Government-issued numbers
• Emergency Contact Information
• Company Name and Representative’s Details
• Business Permits, Tax Identification, and Bank Details
We process your personal data for the following purposes:
• To facilitate logistics, forwarding, and customs clearance services
• To fulfill contractual and legal obligations
• To manage customer service inquiries and disputes
• For internal record-keeping and billing purposes
• For recruitment, employment, and personnel management
• For compliance with government regulations (e.g., BOC, BIR, DOLE)
We process personal data only when:
• You have given consent;
• It is necessary to perform a contract with you;
• It is required to comply with legal obligations;
• It is necessary to protect your vital interests; or
• It is in the legitimate interest of Crest Forwarder, Inc., without prejudicing your rights and freedoms.
Your personal data may be shared with:
• Government agencies (e.g., Bureau of Customs, BIR) as required by law
• Third-party service providers (e.g., IT, security, payment processors, customs brokers) under strict confidentiality agreements
• Our legal, tax, and financial consultants
• Shipping partners and agents as needed to complete transactions
We ensure that these parties process your data in accordance with the law and with appropriate safeguards.
We retain your personal data only for as long as necessary:
• To fulfill the purposes outlined in this notice;
• To comply with legal or regulatory requirements;
• To establish, exercise, or defend legal claims.
After the retention period, your data is securely deleted or anonymized.
We implement reasonable and appropriate organizational, physical, and technical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
You have the following rights under the Data Privacy Act:
• Right to be informed
• Right to object
• Right to access
• Right to correct or rectify
• Right to erasure or blocking
• Right to data portability
• Right to damages
• Right to file a complaint with the National Privacy Commission
To exercise your rights, please contact our Data Protection Officer.
If you have questions, concerns, or requests regarding this Privacy Notice or your personal data, you may contact:
Crest Forwarder, Inc.
RM 203 PMM Building, M.J. Cuenco Avenue, Mabolo, Cebu City
Email: dpocrest@crestcebu.com
Phone: 09178942798
We may update this Privacy Notice from time to time to reflect changes in the law or our practices. We encourage you to review it periodically.
Crest Forwarder Inc. exists because of PEOPLE — it was built through cooperation, teamwork, sacrifices and hard work. CREST is PEOPLE and PEOPLE is CREST.
(032) 266-0685
(02) 523-1732
(082) 234-1953
(088) 850-0703
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© Copyright 2025 Crest Forwarder Inc. | All Rights Reserved
